I cancelled my service and went with Cox effective 11/11/11. I have turned in all my equipment, with copies of receipts to prove this. I spoke with {edited for privacy} in billing on 11/28 who ASSURED me that I would not have my December payment automatically deducted (as I could see it was going to be). {edited for privacy} told me that when my account was cancelled, it automatically goes to paper billing. He said I would receive a paper bill, to ignore it, and another corrected one would be sent showing my credit. Contrary to what I was told, on 12/7, Verizon deducted their monthly charge from my checking account for service that has been cancelled since 11/14. The main reason for my cancellation is Verizon's terrible customer service. I had told {edited for privacy} that he was the first person in customer service who ever made me feel satisfied after calling Verizon. This issue has just confirmed my initial feelings.
I just sent ANOTHER (one of my many) email through Verizon's web site (as there is NO way to resolve billing issues by phone on weekends. Even during the week, the hold time for billing is 20 minutes or more.
