Know nothing and show it

cyber1

I have had the same problem for the last three months , and have had number of field techs to my home

( a large number) and not one of them has been able to help much less resolve my problem (not receiving all channels)

when I call tech support they say it,s a hardware issue (TV box , cable etc...) and the field techs say it,s a programming issue

and round and round we go it,s got to the point that if not for the cancellation fees (watch out they'll get you too)

I would have moved on long ago

P.S. recently I called customer service and was told they may have to pull the plug on the package (premium channels)

if they are unable to resolve the problem is this a breach of contract ?????????

ElizabethS

Hi Cyber1

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue.