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Billing

ometecuhtli2001

I just had my set top box and Internet router replaced over the last month because each of them failed. When the STB was replaced, I was told I would get a credit because of service interruption. That of course didn't happen. So I tried contacting billing today to get a credit for each (4 days for TV, 4 days for Internet). Below is the chat transcript. This is the kind of crap that really tempts me to drop service.

Needless to say, I've never had to deal with {Keep your posts courteous} in my life, which is saying something because I deal with criminals as part of my job!

Comments

ElizabethS

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue.

Mybill1

I had service for home phone and high speed Internet service and paid total monthly bill $42.93.

Since April 27/2012, I requested to vacational hold. I paid my bill on July 1, 2012 for $ 27. 85.

Now I see my bill due on August 1, 2012 is $ 32.16. I want to know why my monthly bill for vacational hold is too high compair to I had full service?

ElizabethS

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at:
http://www.verizon.com/contactus
Choose “Live Chat.”
If a chat agent is available to assist you, the chat link will become live after the page is fully loaded.

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