bundle discount they promised isn't happening

offutt@alum.mit.edu

Dear Verizon and Friends on the Forum,

This summer, the door-to-door Verizon (contractor) rep completed, and I signed, a sales agreement offering 30 dollar bundle credit for 24 months on FiOS Internet + FDV. To ensure there was no ambiguity, he wrote on the agreement what my bill would be for each of the next 24 months: from month 4 to 24 it was to be $86.11.

Ten days later I called the rep about other aspects of the agreement, and, during that (lengthy) conversation, he did not alter, change or otherwise renege on the $30, 24-month credit.

However, my bills soon arrived showing that the credit reduces to $20 after just 12 months.

I called the door-to-door rep again and he says it was a mistake for him to have offered me the 24-month credit of $30. He says he is unable to do anything about.

Obviously, I expect the sales agreement to be honored; what we have is a "bait and switch." Any suggestions on how I get this resolved quickly and amicably? Or where I might send the signed, scanned copy of the sales agreement for further action?

Thanks in advance for any insight you might provide.

gs0b

Try calling the retentions department (the one you get when you select "cancel" on the phone tree.) They might be able to help.

There are other options as well, but Verizon doesn't like them discussed in these forums.

Good Luck.