Verizon tech came over and installed a new PSU for the ONT, said the old one was no good. He ripped out the old PSU and battery backup unit. He did not install a new battery backup unit and said Verizon is no longer doing that. Is this true? The tech didn't even bother mounting the new PSU.
Edit: Apparently you now have to purchase a separate backup battery unit called PowerReserve for $39.99 plus shipping. Info here: http://www.verizon.com/support/residential/internet/fiosinternet/troubleshooting/connection+issues/questionsone/128014.htm
Side note: For some reason Verizon reps kept telling me there is an outage in my area (reason for me not getting service). Obviously there wasn't one as the tech was able to fix my issue.
