I am very upset because I just spoke with {edited for privacy} in the Manhattan office who informed me that in order to continue receiving the $20 credit I currently get I would have to change to digital voice. I do not want to do this because if I switch to digital voice I will not have phone service in the event of a power outage and I do not wish to put my family at risk. My contract expires June 30 and if I cannot receive this credit, I will not stay with Verizon. I am very disappointed with how I was treated by {edited for privacy}. If she is exemplifies Verizon's idea of customer service, then Verizon is not a company I wish to give my business to. It is sad that a huge company such as Verizon would rather gouge its customers, giving less for more money, than try to retain a loyal customer. Perhaps my $342 a month is not enough for this greedy corporation, but I have no doubt it will be enough for Verizon's competitors.
Perhaps Verizon should look at {edited for privacy} salary and calculate whether she earns little enough to offset the customers she loses for the company. If she makes more than $342 a month, it would be more cost effective to let her go rather than allow her to continue losing money for the company.
Good-bye Verizon. I plan to post this communication everywhere I can so that other customers can join me in walking away from you.
