For dealing with ignorant unknowing agents for 7 hours on the phone.
Story:
I ordered Verizon at 2 locations. Same exact service. Same exact promotion, just different homes. I got my blls on the same day at each place. Place #1 came correctly for something in the ballpark park of 40$. Place #2 bill comes for 111$. No idea why the difference but I call and cancel #2 on the 15th day of service. When I signed up I bookmarked the FAQ link I was shown at the welcome screen which reads as follows:
"Is there a money-back guarantee?
Yes. Our 30-Day Money Back Guarantee provides that if, for any reason, you are not completely satisfied with any Verizon High Speed Internet product, you may cancel your service within 30 days of your service ready date and receive a refund for any fees you have paid to Verizon Online. We only ask that you return the modem and any other equipment we have given you within 30 days of cancellation to avoid any equipment charges."
Found here:
http://www22.verizon.com/residential/highspeedinternet/faq/faq.html#six_five
Every operator has refused to acknowledge this policy and insists that they only have a "worry free" guarantee' There was one operator named Todd who did acknowledge this and claimed to have entered notes about this and told me to just wait for one more final bill which would have an adjustment but that bill came with an 8$ adjustment which now brings my balance to 103$. Of course when I called today, Todd's notes were not available.
