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Odd message with HBO Go.....

Hello all.,

It seems whenever I try and sign up for any of the streaming services I get a message that I don't have a FiOS account. I find that odd as I do (AFAIK) have a FiOS account. Has anyone else expereinced this problem and is there a solution? Thanks in advance for any and all help.

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tns2

Happens all the time and has to do with the authentication not getting passed back. See my comments copied below and how to usually get it to work.

A bunch of things lead to problems loging into HBO GO and many other Online Channel sites.

You must get HBO (or whatever channel you are trying to use) from Verizon
At least the first time you may first have to sign out of the Verizon site. It gets confused easily.
You must allow third party cookies
You must be running Flash, Flash must be allowed to store info for third parties.
You must not have your Browser options set to delete Information when exiting Browser. Flash takes this as deleting information when exiting a site.

The general way it works is for you to go to HBO GO site. Ask to look at something and it switches in a FRAME pointing to VERIZON and you signin. Verizon stores some information in flash and returns. That information must still be there so that HBO accepts you as authorized.

CRobGauth

You make a genral assumption that people are watching HBO GO via a browser.

A lot of people use Smart TV or devices such as Roku.

It would be helpful if people said how they were trying to access these types of services to get better support.

tns2

For those devices not using a browser, their has to be a good app for the Verizon authentication. Some actually use a browser connection and can still be caught in the already logged in loop that stops the authentication from working.

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