So I got my FiOS "2012 Semiannual Customer Notification". In it were these directions:
For a listing of these locations, please visit our help site at verizon.com/fiostvhelp and enter “New York billing payment locations” in the “Search Site & Support” search bar.
So I went to: verizon.com/fiostvhelp , and entered “New York billing payment locations” in the "How can we help you today?" search box, and this is what I got:
URL: http://search.verizon.com/?tp=s&rv=s&t1=Business&t2=Small+Business&u1=q&u2=t1&u3=t2&u4=t3&q=New+York+billing+payment+locations
Search Results
Search for: New York billing payment locations
No results found for your search.
------------------------------------------------------------------
I would suggest that you verify the instructions in your "Notifications" work, before you send them out.