Hello,
Over the past two months, I have contacted Verizon billing and support four times and I am transferred to the E-Center. I answer the E-Center questions and tell my same problem again and again. I am told I will receive a call within 48 hours / if not the problem has been fixed. I never receive any call and the problem is still not fixed.
To note: I can log into my account and have no problems. However, starting with my October 2011 bill, when I click on make a payment, it brings up this screen listed below. Phone # 941-493-XXXX is NOT my phone #. When I click on click here if this is not correct, it brings the same screen back up. My account # will NEVER match what is online due to Verizon referencing 941-493-XXXX as my billing telephone #. Thus I can no longer pay my bill online. I have already been credited back once, $3.50 for using the pay by phone feature. My new bill is due 3 Jan 2011 and I will once again have to contact billing for a $3.50 credit.
I have two accounts with two services as I live in two different areas during the week. My Verizon Tampa FL account works perfectly. My Sarasota Verizon account is the account I am unable to pay my bill online. Please get this problem resolved before I decide to move back to Comcast. I refuse to call the E-Center anymore. Please contact my via the forums or the email address I have listed on this account (missxxxxxxxx email).
Thank you,
Michael
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