I just spent 2 hours and 17 minutes on the telephone between billing and online services, and I STILL have no answer to my questions.
- I've recently switched to Digital Voice service.
- Whenever I've gone online to pay my bill, the billing information is WILDLY inaccurate. ($853.54)
- I only owe a tiny fraction of that. (It fails to indicate two recent payments I've made within the past two weeks)
- I'm also unable to make a partial payment, because the box for "Payment Amount" won't allow me to enter an amount unless I put the full $853.54 in the payment box.
- When I called billing, they refer me to online services. When I'm on the telephone with online services, they refer me back to billing.
- I'm told that I can make a payment over the telephone - but with a charge.
Why should I pay MORE to make a payment, if the faulty web site information IS NOT MY FAULT?
Also, during the original call I made to question the charges on my account, I was sold on the Digital Voice service, because I was told it would lower the cost of my service. Yet, during a subsequent call, I was told the change to Digital Voice won't change the costs. HELP, AND HELP AGAIN!
