I was reading the posts all yesterday and was frustrated over some issues that had me wanting to run back to 'old faithful' and they gave me a GREAT deal that I was soooo ready to take.
So this a.m. as soon as the VZ customer service phone lines opened, I called in.
I put in for cancellation, I had my mind all set that I was cancelling, no way I could be talked out of it.
I was transferred to a gentleman named Michael. I was VERY hesitant and awaiting the 'battle' of the wits. But as I was talking, this person was truly listening. He took control of the call (I've been in customer service for over 28 years, 15 being tech support in a call center environment so I know the drill) and addressed EACH of my issues. I told him what the 'other guy' offered me and not only did he MATCH it, he even got me a little more than I thought VZ would. He won my patronage! He made me a deal I could NOT refuse. BUT being seasoned to call center work, I asked for an email breaking it all down, you know, 'get it in writing'....knowing that only a seasoned, dedicated customer service rep that CARES about the customer would send...and ya know what? HE SENT IT.....right away....
Not only that but the stations I was lacking where on RIGHT as I got off the phone with him....Yes there will need to be some crediting to be done for about 9 months and manually, but he has already shown me that he follows up with what he does and I have it in writing should he leave VZ, which VZ if your reading do NOT let him go EVER! GIVE THIS GUY A RAISE as he is SAVING your BOTTOM LINE big time!
So for all the negative posts, I have to say that I don't feel negative anymore, I feel that this rep cares about the company AND the customer.
Thank you for having such an awesome rep.
Kelley
