One of the frequencies on Verizon FIOS TV does not work, and I can't get certain HD channels

Mike453

So I've had two techs out to check the box outside my house where the wire comes in from the pole. The problem is I cannot get HD TBS, TNT, Fox Sports 1, Comedy Central and many other channels. These channels come in over the frequency that kicks out a fault (I saw when the 2nd tech came in and hooked my coax from the box outside my house directly into the tester)

The tech confirmed it was not coax in my house, but connections outside. he changed those connections and then all of a sudden it worked.

Two days later, not working again.

Verizon is incapable of figuring this out or setting me up with an appointment that is not in the middle of the work week at 2pm (i've already taken two days off from work to try and get this fixed...shall I just take a week long vacation and devote it to them?)

Anybody ever run into this and figured out a way to fix it yourself, since Verizon hasn't a clue?

thanks

ElizabethS

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

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