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Not able to change my plan

Hello, have called mutliple times verizon tech with long holds and not able to get this resovled. Everytime i call they say they have made the change and couple of hours i will able to add or change package but it never happens:

I am keep getting the following message:

Please contact the Verizon Local Business Office We're sorry, we are unable to continue your order at this time.
Please try again later or contact your local Verizon office for assistance. 1 800 - VERIZON (1 800 - 837 - 4966)

Someone please help me. thanks

Comments

ElizabethS

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

shutterbug0071

I'm having the same problem. I get my emails just fine but I can see my bill or change my sevices

ElizabethS

Have you tried the things I suggested above?

JRCarey

Same here, its been this way for awhile now. I've tried talking to Customer Service reps via the Phone and Live Support Chat, but I would like to know why I'm not able to add services myself to my account like everyone else is...

shutterbug0071

Yes I did try the suggestions still no luck

[Deleted User]

shutterbug007

Sorry you are having difficulty. An agent with access to your account will reach out to you directly (by email, private message in the Forums and/or the billing telephone number on your Verizon account) for more information or to help you resolve your issue.

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