Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at: http://www22.verizon.com/content/contactus/
Perhaps, I could get help from a user because Verizon reps can't help me with this...
The page you sent me to have no questions to click that would help me. My problem is not listed on this page and just brings me to items for purchase from Verizon such as mobile phones, adding additional channels etc.
Like I said, there are no answers here. Could you direct me to something/someone substantial to help me with this particular problem?
The contact us page he sent should eventually get you to options for a interactive web session or some phone numbers.
If nothing else works try the general phone number 1-800-verizon.
I wish I knew what "eventually" meant...Verizon doesn't seem to know anything about prepaid Verizon and it's workings. I have been told many things by many customer service reps...The last person I spoke with on the 1-888-397-0765 number now said it would be 30 days wait! Somehow, they (the reps I spoke to) have all inserted a comment that they "told me" 30 days when this is not true! I was told 3-5-10 days and now 30 days with each call. Also, the card holder agreement states, "they hold the funds from canceled transactions for up to 10 days" and 30 days for online transactions. This is not an online transaction! I can't believe someone would have to do all this work for money that is theirs! This is taking my time. There should be some other way to handle this instead of a customer feeling they did the wrong thing in the first place "agreeing to Verizons agreement!
