We have had Verizon FIOS for almost 2 years now. In June we upgraded to the Quantum package. I have had NOTHING but problems in the past year and a half. I had a tech come out 2 weeks ago for problems we were yet again having with the set top boxes. He told me that in the last year and a half I have had to call customer support 17 times. 17 times really!!??. I have never been offered a credit or anything to make me feel like a "valued" customer only someone they want money from. When I called last time to explain the issue and that I wanted a tech to come out becasue I am tired of sitting on the phone for 2 hours for a band aid fix, the customer service rep told me that the tech would be at my house the next day between 12 - 2 pm. Well that time came and went so I called. I was told there wasnt even an appointment put in the system but they would have someone to me that afternoon by 4. I was also told, by the CSR the night before, that the problems that I have been having was due to "bad wiring" and I should put the wire protection on. I had requested the wire protection when I first became a FIOS customer but of course that wasnt added so I had to pay an additional $40.00 to waive the 30 day waiting period. After all of these problems that are documented I am STILL experiencing DVR problems and there seems to be no help in sight other than an email I received today stating that my 2 year contract is expiring and your bill in going to increase. Well to that I say ENOUGH!!!! I wil be leaving Verizon. It is not worth my time, stress, or frustration. I am sure there is another company out there that will make me feel like a "valuable" customer and take care of our needs. Verizon fell VERY short of that.
![Photo of [Deleted User]](https://we.vanillicon.com/v2/ed53a0ea8d4610e2e903eda78cf49f29.svg)