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Verizon doesn't care if you stay with them. And it's getting worse.

Well it was that time of year again when my agreement is up with Verizon for my FIOS service and I called to see what deals I can get. Being an existing customer there are no deals out there. My choices were to upgrade my service for an additional cost or downgrade for a slightly reduced cost. It is obvious that Verizon only wants new customers and doesn't care about customer retention otherwise you would be able to get the same deal as new customers. The upgrade deal I was offered for $129.99/mo a new customer can get for $119.99/mo, plus they get a free Multiroom DVR and an HD settop box free for 18 months, which is a $539 savings according to their website. I've also tried to upgrade my 6 year old Multi room DVR for the newer one with the bigger HD and was told I have to pay $40 to upgrade. I've paid them about $1400 for my current one and they want me to spend more money. They didn't even try to give me a deal. The response this time was your bill will probably go up by about $10 in a few months, which will make the more expensive deal look better, but until then you can look to see if any better deals come up. I think after 6 years it might be time to find a new provider.

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armond_in_nj1

@markpar wrote:
... It is obvious that Verizon only wants new customers and doesn't care about customer retention otherwise you would be able to get the same deal as new customers ...
You seem to be saying that VZ prefers a new customer who makes a smaller revenue contribution, to an existing customer who makes a larger revenue contribution. In other words, VZ prefers lower revenues. If this idea catches on, I'd guess that a lot of business school professors will sit up and take notice.

beetlejuice2

I have to disagree with you on some things. When I resigned, my plan went up $10, but I got a $300 visa card. Worked for me.

I dont know any cable company who will give you the same deals that new customers get. The whole point of new customer offers is to get new customers.Plain and simple.

Calling Verizon for offers will get you nowhere. Verizon makes it clear on commercials and ads that the best offer you will get is online. If you go to the upgrade renewal center usually there are bonus offers there for renewing. Since fios competes with Bright House where I am deals and offers tend to be better.

I renewed and am still paying a tad less then I would with Bright House and I dont have to share the internet with all of my neighbors like cable.

Sure you can go elsewhere, but guess what? Dont be surprised when your "offer" expires with them your prices increase then as well. At least fios offers a 2 year price deal with bonuses. Bright House here is only a year deal then the rates get jacked up. When I originally had cable I tried getting offers from them before I switched to fios to stay with them and it didnt happen. They actully tried to sell me something that cost $15 more a month.

My neighbors pay up their rear for cable and I'm paying a good $25 less a month and I got $300 back. Sounds like a fair deal to me.

Check out the upgrade/renewal center online. There may be something there as a bonus. If not now, try after the contract expires.

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