Child Item

Site Totals

61432 Questions Answered 270 Categories

Haven't received a bill in 3 months and Verizon can't give me an answer

The last bill I received was in October and I promptly made the payment. Since then I have not received any bill. I log into my account and it shows as up to date and when I've tried calling or online chatting with a Verizon representative I simply can't get a straight answer. I'm very concerned that I'm being charged and just not being told, but I have no idea how much to pay or how I can get an accurate bill.

Any ideas on what to do?

Comments

KH-OrnEsh1

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

Adam_VZ

Seanie22,

We've sent you a PM to get some additional information. Please respond when you can.

-adam.

Seanie22

How do I get to the PM???

Why can't you just call or email me directly? This whole process is incredibly cumbersome and ridiculous

dslr595148

@Seanie22 wrote:
How do I get to the PM???

I quote from another post on this board.

{You have received information in your private message box -- > . It is a small gold envelope on the upper right of the screen. Please Read.}

@Seanie22 wrote:
Why can't you just call or email me directly? This whole process is incredibly cumbersome and ridiculous

That is an interesting question, and I have to leave that to Verizon to respond to.

Quilombo

Well, when you receive your bill, be prepared to spend the next 12 months on the phone with verizon.

Child Item