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your website help page is broken

suz25

just trying to do a little self-service here - you know, saving you guys the hassle.

logged into site.

from this page http://www22.verizon.com/ForYourHome/MyAccount/Protected/Overview/MyOverview.aspx#

used the my account widget in right sidebar.

clicked on support

clicked on IT support

sent to this page http://www22.verizon.com/support/residential/homepage.htm

which renders the following message....

Bad request

Your browser sent a query this server could not understand.

I'm on MAC/Chrome/Version 20.0.1132.47

sigh

Comments

Anthony_VZ

I was able to get the page to load. It may have been a temporary problem with the site. Are you still having trouble trying to access it? Reply back if so that way we can provide assistance.

Justin46

@Anthony_VZ wrote:
I was able to get the page to load. It may have been a temporary problem with the site. Are you still having trouble trying to access it? Reply back if so that way we can provide assistance.

Hi Anthony,

If getting the "Bad Request" response is a temporary problem, My Verizon has been having a lot of temporary problems lately. Smiley Sad

For the last few weeks, maybe a month, I seem to get that response about as often as I get the page I am actually going after. There does not seem to be any pattern, and if I get it now, it may work 5, 10, 20, 30 minutes from now, it may not work until the next day, etc. And it moves around, not always the same pages.

I have been wondering, does that message come up when maintenance is being done on a page or a part of the website? And whatever causes the message, just putting up the words "Bad Request....." with no identification of where the message came from is bad form IMO, would be nice if Verizon would at least put their logo on the page, and a better explanation would be very nice.

For the record, I am using different software than the OP: Windows 7 64-bit, Firefox 10.0.2.

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248

Anthony_VZ

That's why I said it "may have been" temporary. Justin is this happening more during certain parts of the day then others?

Justin46

@Anthony_VZ wrote:
That's why I said it "may have been" temporary. Justin is this happening more during certain parts of the day then others?

Hi Anthony,

Not that I can tell. I am pretty sure I have had it happen at 7 am (CDT) and at mid-night, and anywhere in between. I may go to a page, it works, I try to go back to it 10 or 20 minutes later and it fails, and try again 30 minutes later and it works. No pattern of any kind that I have been able to see. But it would never be after maybe 1 am Central time as I am always in bed by then. Smiley Very Happy

If it keeps happening, would it help if I tried to keep a log of which pages fail and when? I am not sure that I can remember to do it all the time, but maybe a few would help. Smiley Happy

Let me know.

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248

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