Slow connection between 5PM and Midnight-weekday

My internet connection is really slow between 5PM and midnight every weekday. Started having this issue after the big snow storm in November. I believe my line's been swithed or moved to a different port/router at the substation, where it gets congested at the evening hours.

Accepted answers

smith6612

You too. Let us know how everything goes 🙂

All comments

RussandCindy

You are not alone. I upgraded my service thinking that would help but it hasn't. I get ok speed from 0500 to about 0900 EST. Then it starts going downhill. I have been running a speed test every night at around 8:30 and I am running consistently at about .25mbs, that's point-two-five (just a little faster than dial-up speed). Verizon tells me to reset the modem. Like that will help. It takes 30 minutes to watch a 7 minute video on YouTube....and the buffering is terrible. Time to switch to Cable.

smith6612

Probably is the case. Either by coincidence or due to some sort of storm related outage, Verizon might have moved you onto more congested links/routers OR others were moved onto the gear you run through. Either way, someone in Verizon needs to fix it. If a Verizon employee doesn't respond to this thread, I can direct you to someone who will solve it for you.

Paul271

RussandCindy,

I totally agree with you. It's time to switch to Cable.

Paul271

Smith6612,

I really very much appreciate if you can have someone sort this out for me. I already called the Verizon tech and was told that it's on my end that makes internet slow. I still believe that it has to do with the other side at the substation where my line is connected to.

smith6612

Sending you a PM with some contact information. Talk to him and give him only the phone number which your DSL line is associated with. That will be all he will ask for and he'll get to the bottom of the issue.

smokesjackson

My internet speed is slow allday untill 1:00am then it picks up,im sure verizon is capping me,can you help me

Paul271

Hi Smith,

I did reply to his PM's with the info but I am not so sure if he receives it yet. Anyway, I am still having the same issue.

Here is my test result in the morning. This is a good speed I'm supposed to get in the evening as well.

TEST_DATE	TIME_ZONE	DOWNLOAD_MEGABITS	UPLOAD_MEGABITS	LATENCY_MS
12/30/2011 11:19	GMT	2.81	0.63	43
12/30/2011 12:29	GMT	2.82	0.63	41

Thanks,

Paul

rknight1

@Smith6612 : I am getting the same issues. They run test after test and still getting same issues. Can you provide me with that contact information of the verizon rep you know so we can get to teh bottom of this. about the cancel this service. Theres no reason it should drop like this at night.

Had_It_With_DSL

Please Smith, same prob here. You were helping me, and I apologize for not doing test at ?NID, but this is same prob I have. I have tried two different modems, just a nighttime, heavy congestion problem and feel that is why i lose connection when up/down loading simultaneously. Could I please have the contact number as I have wasted numerous calls to Verizon with no help at all. Thanks Smith!