I've been an extremely happy FiOS customer since 2009, and I'm in the process of purchasing a house that's literally under 2 miles from where I currently live. I went online & as I expected, FiOS is available.
However, when I looked at available services at the new location, it only shows FiOS Digital Voice available. I do NOT have any interest in getting FiOS Digital Voice (from what I've read online & heard from others who have it, it's not on par with traditional FiOS phone service). People have reported poor call quality, calls dropping left & right, repeat no dialtone issues, etc. And these are people who have had ZERO problems with regular FiOS phone service!
I went online & did a Click-to-Chat session with a "Vendy" (not making that up) who told me flat out that I would BE REQUIRED to get FiOS Digital Voice, since it's a "Digital Voice ready address". From what I could tell when I looked at the house, there was no ONT so it looks like the previous resident never had FiOS to begin with.
So even though it's a "Digital Voice ready address", I want the regular FiOS phone service that I've had for the past three years, I don't want that garbage "phone service" Verizon keeps pushing on every one. I live in an area code where 10 digit dialing is not required, I don't want to have to remember the area code every time I dial out. When I voiced those objections, the "helpful" rep told me (direct quote) "I am sure you'll love FiOS digital voice". HA!!
Unbelievable. So Verizon apparently DOESN'T want me to have a Triple Play at my new address. I love FiOS and don't want this issue to force me to go back to Time Warner. Even though TW also doesn't use traditional POTS phone service, I've never had a problem with them & sure as heck didn't have to do 10 digit dialing.
