My FIOS line snapped right in half during the noreaster on Saturday night, not even from a tree limb! I tried calling Verizon on sunday and after waiting a half an hour I was told they needed to connect me to FIOS service. I waited another half hour there only to find out I was connected to DSL. I tried calling back, another half hour, another agent saying she needed to connect me to FIOS. At this point the battery on my cell phone was almost out and I had no power so I begged the agent to help me. She said she would make a note on my account. Here is it Monday and there is no help recorded or on the way! I can't figure out how to get thru and I'm worried I will be without TV, Internet and Phone for a month! They don't make it easy to report an outage... yea, go to the internet which doesn't work if you don't have internet!
Any suggestions anyone? Also, does anyone know why my land line phone would automatically be forwarded to my cell phone... I didn't ask for that but that seems to be what's going on right now.
