Ltd/No internet service -- Cannot renew IP address??

susand60

Hi -- new forum and hope someone can help. For the past week, the internet connection on my kids desktop computer has had limited or no internet service. It is hard-wired to the modem. My husband and I have wireless service on our laptops that is working fine. We have tried to fix the problem, we keep getting a message that it cannot renew the IP address. The modem is working perfectly. We've performed all the usual fixes -- turning it on & off/restarting the computer/checking cables & connections but cannot find a solution. Any help would be appreciated.

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