VERIZON HAS THE WORST CUSTOMER SERVICE EXPERIENCE POSSIBLE

Janicemite

I upgraded my service to triple play after 1 year because I was told I could not upgrade my Internet speed without picking up a phoneline as well.
After the technician came to install the phoneline our Internet service was suddenly disconnected. After HOURS of holding and transfers between billing support and technical service support it was discovered our home phoneline and Internet were attached to TWO DIFFERENT PHONE NUMBERS. two weeks, a miminum of one DOZEN phone calls, and hours upon hours of conversation and NO ONE HAS BEEN ABLE TO RESOLVE THE ISSUE STILL and I do not have Internet service nor am I closer to receiving it.
Not one person on their customer service side has the same information nor can they access your account properly or give you any answers as to how to fix this.

ElizabethS

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.