Wow, just got off the (landline) telephone with Verizon customer service AND the Retention dept regarding my increased (without notice) Internet fee. After explaining that I'm not working and my unemployment has run out, they explained that I can't get a discount because I only have the "basic" service plan. So this equates to if I spend more money (that I don't have) to get more services (that I don't need or use) THEN I can get a discount !! DOES THAT MAKE ANY SENSE WHATSOEVER???!!! The gentleman in the Retention dept explained that Verizon doesn't allow them to give discounts any longer and his hands are tied, which I totally undestsand, but when I asked if there was anyone else I could speak to, he said no there wasn't. Now, I've worked in CS and I KNOW there is always someone else you can speak to, to resolve an issue.
I've had Verizon service in my home for over 35 years, but the unwillingness to help out their loyal clientele in hard times is something that is hard to understand. I WILL BE LOOKING FOR ANOTHER PROVIDER, not ruling out pulling my landline out altogether, getting a cheap cell phone and going to the local Library to use the Internet for free , if I have to. Not to mention, speading the word on Facebook and anywhere else I can think of. I guess Verizon has never heard that a dissatisfied customer will tell 10 people, they they'll tell 10 people, and so on.....
![Photo of [Deleted User]](https://we.vanillicon.com/v2/ed53a0ea8d4610e2e903eda78cf49f29.svg)
