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Paying for higher bandwidth but not increased

It has been TWO months now that I have been paying for the higher bandwidth DSL. I am paying for 15mb but my speed tests have constantly been capping at 2.something. I've called FOUR times and everytime my slow speed is acknowledge but the bandwidth is never increased. THIS IS CRIMINAL. It's offensive, wrong, and the problem with these providers. If this isn't fixed this week I imagine I'll just switch over to the lesser of the two evils - Time Warner.

Anyone else experience this horrible\very questionably illegal service?

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[Deleted User]

Hi BadVerizon,

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases". There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Verizon_Support

Since we haven't heard back from you or received the form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.

- Joseph_VZ

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