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Declining and sometimes non existant DSL

I would say for the last year or so, my internet speeds have been declining, not sure why. Same equipment here as before when speeds were good. I have periods when speed is great, but those days seem to be long gone. I pay for the highest DSL speed available and my last speed test was 1.37 mbps download and 0.66 Mbps upload. Completely unacceptable. I have placed calls, worked with people over the phone. Had a technician at my home, and found nothing. My wiring was fine and passed his tests. The only conclusion he could arrive at was that my modem went south and was my problem. So I call and find out that I now have to purchase my modem, (mine was free with service). Fine, I understand, I buy the modem. New modem as been inconsistent and now the new one I purchased does not work at all. Back to using my old original. Still horribly slow.

To make a long story short, I am in fact a hairs breath away from switching to cable. I don't want the hassle, have been a long time customer, but I am at the end of my rope with this. Getting very tired of paying for High Speed DSL and getting dial up (or worse) in return. Its to the point now that pages will simply not download because they are taking too long. I do work from my home and cannot have this when conducting personal and fincancial business through the internet. Please help so I do not have to switch, and if you cannot, please let me know, so I can switch...

PS I have also heard from a few neighbors down the street talking about how bad their services is (slow and very sporatic)..

Comments

[Deleted User]

Hi Theepx5,

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases". There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Verizon_Support

We'll need to close your private support case for the time being since we haven't yet received the requested information asked therein. If you'd like to continue pursuing this issue, please reply back to us here and we'll get right back to you.

Thank you,

Art

smith6612

See if you can get transceiver statistics from both your modem, and from a neighbor's modem. That should give us a comparative basis to go by.

Theepx5

Forget it, this is a done deal. I have cancelled my account due to your non action/unsatisfactory replies on this issue. I have switched to a different service. My internet speed was good when I signed up. Now I am being told that the High speed I have been paying for is not available. I have been having this problem for about a year now. Phone calls, tech visit, new modem (which I was told was probably the problem, now doesn't work at all), solved nothing. I get told from a "Specialist" that my package needs to be adjusted because I cannot get the higher speeds. Since when? I used to. So does that mean you have been willingly accepting my payments for a service I cannot possibly receive? I would like this bill adjusted so I can end this experience. Very disapointed in this matter. Have been a long time customer, but no longer. Not sure why I wasn't told this when I first started having these problems, long ago. Sad, really sad.

Again I state that I have had this problem for quite sometime and was still paying the full rate. I believe a final bill adjustment is only fair since I have been paying for something I cannot receive.....

Theepx5

I hope every on this forum can see how I am being ignored. It was basically the same way, when the forum was private. I was getting a constant hand off and basically assured of help that never came......

Theepx5

Why? Why is it my responsibility to check a neighbors info. Last I checked I did not work for Verizon...

Normx

Greetings,

You are not alone. I am "supose" have the "enhanced dsl" service, 2.5 down, .65 up. For years, service was as advertized. Today, no sevice. Again Rebooted modem for the hundeath time, and download speed is 1.69 My sevice has been spotty at best for the few months. Tried changing modem, settings, phone calls, etc. I hve three desk tops, 1 laptop, 1 blue ray player with netfix. What a coincidence when none of them can connect. I went through this during the bad old days of Dial-up. Service became spotty, no connections, timeouts. This is a monoply way of telling you , tough cookie dough.

Buy the new service, or go someplace else. Please visit http://transition.fcc.gov/eb/oip/process.html.

Tell the fcc each time service drops out.

In Calif, visit http://www.dca.ca.gov/consumer/complaints.shtml.

If enough people complain, Verizon will comply.

Theepx5

Thanks Mr. Smith for the very interesting articles, good reading. Normx, it is far to late for that I have switched providers. But I have posted and called other numbers..

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