Just did 5 speed tests with most at .1Mbps (YES, that's POINT one as in ONE TENTH of one Mbps). I have screen shots.
In 2011 I took advantage of an offer Verizon sent to "upgrade" to 1.5-3Mbps and paid for nearly a year with no speed improvement before a customer support rep named Christopher finished weeks of research concluding I had paid for service that was not even available in my area (and refunded me).
I have now received ANOTHER offer to upgrade to such service, however online chat will only say: "If you have it available as an offer to you on the upgrade page then it is available in your area" which is EXACTLY what I fell for last time!! Is there a real person somewhere at Verizon that is able to determine at my exact location what the possible internet speed is?
If no speed higher than 1Mbps was offered here just a few months ago, wouldn't some PHYSICAL process need to have been completed since then to allow me to now get a higher speed? If so, I want to know WHEN that upgrade was accomplished as proof it exists before I fall for that "if it's on your offers page" thing again.
I am tired of "troubleshooting" my connection every time I turn my computer on as no connection was made. Also tired of waiting nearly 3 minutes for a speedtest web page to load, yet perhaps provide a speed test result of .74 Mpbs! I don't do gaming, watch videos, listen to music, etc. - I just want to be able to check email in under 10 minutes! I'm certain ClarityConnect provided me faster dial up service in the 90's. Is there any way to contact Christopher directly again? I've lost the phone number he told me to use for direct contact.
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