Can anyone tell me - if the dsl is workig fine but a can't get a dial tone on any phone jack is that an outside problem?
yes, i do have a dsl filter on the phone and yes i have tried multiple phones and filter combinations to rule out my equipment
A working DSL would imply that there's connectivity all the way back to the central office. There are two sides to the phone -- assume this was working just fine and it stopped -- so it's not a case of the phone coming in on the other pair? If so, then I would say it's likely a CO problem -- not even and "outside" problem -- but something back inside Verizon's network.
I am having the same problem (no dial tone, but dsl is working) on a second telephone line that we use for dsl and fax machine. Did you ever solve your problem? Thanks.
We have been having similar problems for 4 weeks. Right now it is working but it happens radomly. We pick up the phone...no dialtone.....sounds kinda like a another handset is off the hook but I can assure you none are. DSL continues to work. If someone calls they get just contant ringing (if a phone was off the hook this wouldn't happen). It also has been happening to several of our neibors. We live in Greenville Pennsylvania. And trying to get verizon to help is like pulling teeth. Especially a strange not always problem like this.
Has anyone gotten an answer to this question. It happens at random, for long periods of time.
Yes, me too. Different jacks, different filters, different phones (even got a NEW one) and even plugged filtered phones into the Network Box. I haven't seen a solution in any of these threads. One guy did say it was "just working again" and no one would fess up to what happened. So... here's my post to join the others.... Yes, I did request service. No one showed up or called (my contact number). I called 1-800 and they said they were working on repairing a cable and did not know when it would be completed. So.. I wait... Don't worry, I'll pay my bill on time.
SOLUTION!
Verizon didn't come to my house but there was a memo/notice on my door the next day notifying me of service. My phone worked. This month I got a credit on my bill because of their Service promise...? OK? I feel as though Verizon has good service but even an automated call to say, "Repair tech will check all lines and may not need to visit your home. If corrected, your appointment will be canceled and you do not have to wait." I had no info on my repair status until it was corrected. The on-line status only stated "Open". Maybe they still are working out the kinks.
I have been trying to resolve the same issue for 5 weeks. It seems to be an outside line problem but I can't seem to get a repair appt...... Robot land. Anyone have a line on the this??
Have you tried contacting the appropriate department Bilbee?
http://www.verizon.com/contactus
We have the same problem and Verizon is in no rush to fix my problem. They have provided terrible service both in getting a repair request scheduled and in fixing my problem. It is very upsetting and I am strongly considering leaving this provider.
I have the same problem and hopefully it will be resolve tomorrow. Verizon Repair persons had treated me just find. So far no complaints. I will keep you up dated on this problem if I can find my way back to this site. ;--))
After the Robo line check is inconclusive no offer to schedule or request service is offered both on line and over the phone. I do not receive a dial tone at the line to house box. Verizon, hello, can you hear me now?
Yes, very irritating. I to am looking for alternative services. {please keep it relevant}
Same problem in Winchester VA.
Checked voltages on phone line in basement ( no NIB box on side of this old house ) and have voltage. Called customer service no help. I would believe it is a network problem but I have to take half day off work to find out since a service appointment is either 8-12 or 1-5. Seems like they could have a better appointment service like what Comcast went to after their customer service melt down. When both people work how can you sit home for four hours if it isn't even your problem?
DSL continues to work okay as I am posting without phone service since yesterday.
