Billing

ThomasHowe

How can I express my frustration with Verizon when its live chat doesn't work and when they put me on hold constantly? I have no had phone service for 2 weeks or so and the technician just told me I won't have it for another 3-4 days -- I want this reflected in the billing. How do I get this message across?

Hubrisnxs

fortunately, you don't have to do a thing. as long as the technician who comes out, doesn't close his ticket as being your fault, or due to your equipment.

verizon does automatic out of service credit, so if that ticket is open a week, and they close it saying it was a verizon issue, then you'll get an automatic out of service credit.