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Frequent disconnects and low DSL speed.

Contacted Verizon in an online chat on 5-14-13 about frequent disconnects. Was run through the standard protocol. Line is good you need a new modem. On 5-16-13 new modem arrives and is installed. On 5-17-13 open another chat session because of frequent disconnects. We go through some more testing and I am told to plug the power for the modem directly into the wall outlet. The tech said he would call back in 2 hours. No call back. Today 5-27-13 open another chat session because of frequent disconnects and now slow speed. The tech has me change the login and password on the internet section of the My Network Page of the D-Link 2750B. After this is done chat session abruptly ends. At this point I am being told that the line in is good and I still don't have a reliable connection. Speed is still slow and connection still drops. My DSL modem is connected by a home run to the outside box. This issue has been ongoing and quite annoying.

The chat agents were very polite but stick to the scripted plan to much. Every time you have to go through the same steps to get nowhere. Any help with this situation would be appreciated.

Comments

[Deleted User]

Hi tallone15,

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases". There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Verizon_Support

Tallone15,

Glad our DSL specialist was able to resolve your issue. Please feel free to make a new post if you need assistance.

Thanks,

Jose_VZ

Tallone15

It seems as though my troubles are not over yet. Today 6-8-13 the disconnects started again, so far it has been 5 or 6 times that the connection has dropped. Internet light goes out now. Worked well for 4 days. What going on with this?

carycampbell

I HEAR YOU, SAME HERE,TIRED OF DEALING WITH VERIZON,TERRIBLE COMPANY, AND JUST TRY TO TALK TO SOMEONE WITH OUT 15 20 MINS OF THE SAME OLD **bleep**

cindy1212

If you look thru this board the most frequent complaint is slow and frequent disconnects. I really think all of us need to staart making our issues with Verizon known to the FCC. Filing complaints can be done on line and are simple enough. I say this because it has become increasingly obvious that the problem is not localized and is quite wide spread and that Verizon is not interested in fixing the problem. They use the excuse that you are too far from the substation. FYI according to Verizon if you are over a mile feet from the substation you are too far away to get reliable service. To top it off those too far from the substation are not eligable for Fios either. But do not forget you still must pay the full price for 1/2 service.

Verizon_Support

Good morning tallone15,

It looks like we were able to resolve your issue! Thank you so much for working with us and have a wonderful weekend.

-Rachel

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