Because I can't seem to find the chat interface I used a few days ago to reach Customer Support, I'm posting on the forums in the hopes it gets seen. My internet today is so spotty that at times I get disconnected 10 times in 15 minutes.
History: Past 5-6 months I've had issues with getting disconnected or really slow connection. When I reset my modem its fine. When I disconnected, copying from one PC to another is not interrupted, only the actual DSL connection so I assume my network is fine (has been relatively fine for 5 years).
Last week I got help from a tech and it was determined that the Westell 6100 modem I had was going bad to it got replaced by an Actiontec. For almost a week things were fine and then the problem started again 8 hours ago.
The problem:
Same Issue as in the past few months. I am now getting disconected from the internet but my network is functional. When I connect to the modem/router, the status page will either say:
ConnectionStatus
Broadband: | CONNECTED |
Internet Service Provider (ISP): | CONNECTED |
which is good.
or
ConnectionStatus
Broadband: | DISCONNECTED |
Internet Service Provider (ISP): | DISCONNECTED |
or
ConnectionStatus
Broadband: | CONNECTED |
Internet Service Provider (ISP): | CONNECTING... or DISCONNECTED |
This is all under the gateway status.
My DSL line is an actual line that was installed over 12 years ago but was fixed again in the past 2 years when I switched to Verizon.
I feel it might just be some kind of setting that is causing me to have this issue. Maybe on my modem or maybe on Verizon's end but this is getting frustrating.
Any help/suggestions would be greatly appreciated.
If there's a service outtage in my area, where would I go to check this?
