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Picking up the phone, kills the internet.

I've had DSL for about two years now with Verizon, the same box, but this year, I'm having internet problems. Everytime I pick up the phone, the internet goes out. And it's so annoying!!! I have the Westell 6100. What's the solution to this, new modem? It's very frustrating. I don't know what else to do. I would really appreaciate the help.

Thank you.

Comments

HenryFar

Sounds like you have been having this problem for some time. Call Verizon tech support, or put in a trouble report on your line. There are a number of potential causes. Trying to fix it on advice from this or any forum can take time, and be hit and miss. I don't in any way demean these forums, but support is part of the package from Verizon.

Telcoguru

The first thing you do is make sure that all of your micro-filters are in place and installed correctly. This includes all telephone jacks, alarm systems, fax machines and computer modems hooked up to the DSL telephone number. If you did all that and the problem remains there is something wrong with the line itself and you will need to call DSL repair.

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