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DSL outage after 7pm in 90066 for a week

Any ideas what's going on? Anyone else experiencing this? I'm not wasting my time with tech support, almost ready to pay the extra $$ and go with cable.

Comments

WVRedNeck

Yea, that's why I'm here now, happens to me every day, like right now at this time for about an hour or so. What's going on? I thought it was internet traffic but with DSL I wouldn't think it that would happen!

tampa_dsl_user

HI-- I'm not in Florida and just got DSL a few weeks ago---I get putages ALL the time. Customer support was or said they need to send someone out here to "correct " the problem and unfortunately that doesn't work for me-- I never bother to call them when it goes down-- which is alot-- pretty completely unreliable (I should have read more threads) because I don't feel like having someone come out-- and when it works it works great-- but I haven't had the confidence to cancel my dial up yet and this is now going to start really pissing me off-- because why should I have to pay 2 ISP's? It's obviously a verizon is aware of and really don't care about it and looking at some of the posts --maybe getting worse. I could go the cable route-- because if their DSL is unreliable, I wouldn't want to try their FIOS -- you know, if they don't want to provide service to the DSL guys. Sounds to me like customer service isn't helpful in this department, but I will say on a postive note that both of the reps that I have dealt with have been really nice and helpful and patient.....but I don't have time to be sitting on the phone dealing with a rep. ( from the posts I've read -- it doesn't seem to be user problem and seems like a waste of time) I need my computer and I need it on line-- I would like to be able to cancel my dial up service. This was supposed to be saving me money, not costing me more. I know that if this problem persists and I have to go to cable, I'll dump my landline too. Anyway to all of us poor DSL users with for some reason are having connection problems---we want you guys to correct it. My words on DSL...LOVE IT..when it works! Thanks for the venting--it's a frustrating problem.

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