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on-screen caller id stopped working

so I had this feature working for a short time then it stopped at some point. Went through tech support twice, first time they had no idea, second time they made me replace the router (even though it had been replaced a week earlier for another issue). Long story short, still no on-screen caller id and I really don't want to sit on the phone with tech support for another 2 hours. Anyone have any suggestions? All STBs say the feature is available and enabled but none work.

Bear, DE

fios/digital voice

Comments

joehockey

Also, can anyone explain to me what the router would have to do with the on-screen caller id feature? All the tech support guy could tell me was some vauge "data path problem" which he clearly didn't understand either.

kprophit

My on-screen caller id has also stopped working. It was working before and I haven'r found any problem to why it has quit. It says it has been enabled. Seems like it might be a common problem!

VZ_Frank

If anyone is still experiencing this issue please send me a pm with your Fios phone number and I will do some troubleshooting on my end. Thanks

James9160

Customer service scheduled an upgrade on bundled service 07/12 which took effect 7/13; contacted tech support via landline because new channel features had not taken effect - set top box reset - now caller id does not appear on screen although it is enabled according to screen menu information; please review and advise. Thanks in advance. {edited for privacy}

James9160

Live Chat Customer Support immediately fixed this problem in a matter of minutes by remotely reviewing and resetting tv set box. Caller ID working fine. Thank you... Excellent job well done 07/15/2010 Smiley Happy

lamadrid222

My caller id worked for a few weeks but not anymore. I restarted the box, tried disable then enable again.

I have the triple play. My # is {edited for privacy}

CharlieG2

Same thing happened to me. I have FiOS triple play. My home phone number is {edited for privacy} I tried disabling, then re-enable, but that did not work. I am hesitant to contact tech support. My wife keeps asking, "I really miss the caller id on TV".

Caller ID is working on my phones. It's just not showing up on the TVs with 2 Set Top Boxes (STB)s that used to display caller ID.

A question: Is Verizon Call Assistant (VCA) necessary to be running on my pc for on-screen caller id to operate ?

Justin46

@CharlieG wrote:
Same thing happened to me. I have FiOS triple play. My home phone number is {edited for privacy} I tried disabling, then re-enable, but that did not work. I am hesitant to contact tech support. My wife keeps asking, "I really miss the caller id on TV".
Caller ID is working on my phones. It's just not showing up on the TVs with 2 Set Top Boxes (STB)s that used to display caller ID.
A question: Is Verizon Call Assistant (VCA) necessary to be running on my pc for on-screen caller id to operate ?

It is definitely not necessary for VCA to be running on a PC for Caller ID to work on the TV, I have completely quit using VCA once I got Caller ID on the TV.

I have had Caller ID working on my TV for 12 months now. Generally works flawlessly, but on two occasions it has quit working, and on one, for a few days, the display was behind the actual call (that is, the phone would ring several times before the display popped up, usually it is the other way around). Anyway, both times that it has quit, I have been able to get it working myself by:

1) In the TV Menu, disable and then re-enable Caller ID.

2) Reboot the STB (remove power, wait 10-15 seconds, and plug it back in, or use the reboot function in the Customer Service area of the Menu).

3) Reboot the router.

Unfortunately it has been 3 or 4 months (or more) since I had to do this, and I am not absolutely sure any more of the sequence I have listed above - I may have disabled, rebooted, and enabled in the TV Menu, or disabled, enabled, and rebooted. And since it is working now, I can't prove the sequence one way or the other Smiley Very Happy I also seem to remember that once I had to do the complete sequence above twice before it worked.

One thing I would do once you have done the above, is to go into the TV Menu and under settings check that the TV shows it is online, and then I would log into the router and verify that there is an entry in the network devices for the STB(s) you want Caller ID on.

If in fact you get it working, please be sure to come back here and tell us EXACTLY the procedure you used, it is bound to help others (including me the next time it quits!) who experience the same problem.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7.1, Build 09.97
Keller, TX 76248

Aus2

Mine stopped working several months ago. The following sequence restored it for me:

1) Disable Caller Id
2) Reboot STB via menu
3) Enable Caller Id

Started working again. Didn't need to reboot router.

Justin46

@Aus wrote:
Mine stopped working several months ago. The following sequence restored it for me:

1) Disable Caller Id
2) Reboot STB via menu
3) Enable Caller Id

Started working again. Didn't need to reboot router.

Thank you for taking the time to tell us how you got it to start working again. Hopefully this will help others (and me next time).

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.8, Build 02.54
Keller, TX 76248

prosenf

My on-screen caller id has also stopped working. It was working before and I haven't found any problem to why it has quit. It says it has been enabled. I even disabled it and then re-enabled the next day to no avail (after 2 days). Seems like it might be a common problem!

mtempo

caller id was working and now it is not. what do i do to fix this problem

joehockey

Does anyone from Verizon actually monitor these threads? What's this been running for at least a year and still no solution? Hey Verizon if you're listening YOUR FIOS ON-SCREEN CALLER ID IS NOT WORKING AND HASN'T BEEN FOR QUITE SOME TIME!!! FEEL FREE TO FIX THE PROBLEM AT SOME POINT IF YOU'RE NOT TOO BUSY.

There, I feel much better. Of course my caller id still doesn't work... Smiley Mad

prosenf

I called in to customer service and the tech fixed my caller ID in about 5 minutes. Don't remember his name. I had called previously late in the day and the 2 guys trying to help me ended up sending me a new router, which didn't help. But they did mention that the real experts in this area worked on the East coast, so it pays to call early in the day, which is what I did to get it finally fixed.

tns

@joehockey wrote:
Does anyone from Verizon actually monitor these threads? What's this been running for at least a year and still no solution? Hey Verizon if you're listening YOUR FIOS ON-SCREEN CALLER ID IS NOT WORKING AND HASN'T BEEN FOR QUITE SOME TIME!!! FEEL FREE TO FIX THE PROBLEM AT SOME POINT IF YOU'RE NOT TOO BUSY.
There, I feel much better. Of course my caller id still doesn't work...

This is a user to user forum. No one from verizon officially monitors it all the time. The verizon admins do look from time to time.

But unless you are reporting that you have contacted verizon several times, the first thing they will tell you is to look at the

"contactus" that is on many of the verizon pages. Contact us does usually include a Livechat option and of course the phone number.

As far as the problem of callid on screen not working. It usually works most of the time once setup. But anything that disrupts the STB/DVR access to the internet causes it to fail The technique they use is not having your local box detect the phone call as most callerid boxes do. Instead info is sent from a server in the backend to your stb via the internet.

tootsie6

on screen caller id stop working

Rob181

I had the same problem following an extended power outage after Hurricane Irene. Because the power was out for a long time it caused my router to be reset (IP address changed). That essentially disrupted the caller ID from working properly. I called Tech Support and they remapped everything to the new settings. Each STB which is enabled for caller ID has to be done individually so it took a few minutes but everything worked fine after that.

Rob18

SeniorGhost

Re: lost caller ID

09-12-2011 08:20 PM - last edited on 09-12-2011 08:22 PM

I believe I have resolved the "No Caller ID" problem.

Even though the Settings show Caller ID to be turned on on my TV it did not show. I tried several things that didn't help but this last thing did return the Caller ID notification to my TV.

I went to settings and TURNED OFF the caller ID. Left it off over night. Then this morning I went back to settings and turned it ON again. Later in the day when I got a call it did show the caller ID. So, I believe the last effort caused it to work

Looks like a case of program "flags" getting out of step with other parts of the program. I've seen this happen in other places and the same "fix" worked.

joehockey

Post back in a few days and let everyone know if your caller id REMAINS ON. I think we've all had it come back on for a short time only to have it disappear again.

mb207602

Step one: disable caller ID
Step two: turn off tv and cable box
Step three: cut power to cable box (hard reboot)
Step four: wait one minute
Step five: turn on tv and cable box, wait for reboot to complete itself.
Step Six: enable caller ID

I did this about 5 minutes ago and my caller ID is now working again.

smthdv414

I need help getting my caller I D To How on my t v screen again,It just stopped showing on my tv screen

jdspring1

I've had FIOS for a year now (got it in October of 2010) and have never had luck with getting the caller ID on the TVs to work (two boxes, one a DVR, one an HD box). I did call up tech support a few weeks after I got it and they had no clue what I was talking about and recommended I spend extra on some type of phone plan upgrade. I have the Fios Triple Play package (the mid grade package), using the standard equipment and configurations.

Is there anyone in Verizon Tech Support land that can help me get this thing working? I have tried all the standard methods, unplug, box, unplug router, waiting 5 minutes, plug in router, plug in cable box, yada yada yada, nothing has ever gotten it to work. So basically, a feather I have never gotten to see. So I would like to give it a try sometime.

EMILIO2

on-screen caller id stopped working, almost for two weeks, since i was fixing the wire, i, unplug the all thing them put back again

cyndibo

No caller ID since Friday. Got disconnected the 1st time I called today,put on hold for over 20 minutes when I called back,and have yet to speak to anyone.I hung up in disgust. Very poor customer service.I just want someone to restore the caller ID that I am paying for.

champy1

PLEASE....fix this problem.It works on my phone fine. But i pay for it to show up on my TV set.

coastie069

I live in Newark and mine is not working either. I called and got a ticket number and they said it would be fixed by the end of the day on the 31st and it is still not working.

fbobak1

Same thing happens to me, we have had Verizon FIOS for a couple of years and the caller ID on the TV is hit and miss. It's not a big deal but can be inconvenient. I'm probably on the PC more than the TV. Is there anyway to get the caller ID show up on my PC while I'm logged on?

Thanks

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