I've been practically throwing my money at Verizon this past week and I can't seem to get anyone to shed light on my issue.
I am a Verizon phone customer (landline), have no TV service and Optimum Online internet. I was captivated by the online promotion they're running (about to expire tomorrow 1/7) and finally decided to make the leap to FIOS triple play. This is where the fun starts.
I go onto the verizon.com site and proceed to put in my order... I plug in my address.. Now I must note that I live in a single family home but yet when I placed my address in, it still gave me a list of options so I chose the most logical one (first floor) and oh my lord, FIOS IS AVAILABLE!
I'm configuring my triple play package and I get to the screen where it asks me to port my telephone number so I figure that since I'm already with Verizon, porting my number should be cake. Boom. "Sorry, your number [removed] can not be ported. Please contact your local business office for more information."
So since I decided to do all this at 10PM EST, I went to chat with an online representative who told me that I simple couldn't keep my old number because it was impossible to port an old number to a new service. I didn't even think this excuse was possible, so I called up the verizon customer support line and explained my situation.
The next agent that I encountered told me that it was very possible to port the number, especially within the same company, and told me that I needed to go online since I was already a customer and add my services there. I log in to My Verizon and try to upgrade services there but what did I just discover?
Apparently my landline number (connected to my house address) IS NOT AVAILABLE FOR FIOS. I must've spoken to and transferred to 6 or 7 different agents over the course of two days just to try and make it in time before the promotion's expiration.
So my question now is... how can I be eligible and not-eligible for fios at the same time? This is compeltely absurd. I want to give a business my money but no one has any idea what is going on. Anyone else experience this? Can any verizon employee that scours these boards help me? HOW CAN I GET FIOS AND KEEP MY SAME NUMBER?!?
