Yesterday, there was a bad thunderstorm and the power went out. We think that because the power did not fully go out and then was restored, the surge protector fried our modem. What can I do to have my modem replaced as soon as possible?
Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team at 1-800-VERIZON or live chat at:http://www.verizon.com/contactusChoose “Live Chat.” If a chat agent is available to assist you, the chat link will become live after the page is fully loaded.
Just call Verizon or use the Live chat from a working connection to request a new modem. Verizon will send them out without charge.
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