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Roku and Vizio TV won't stream netflix or other video

For the past four years, I've had no problem streaming Netflix over my Roku box (I have high-speed dsl). Then two months ago, it stopped streaming. I've been on the phone with Roku for hours and tried everything, including buying a new Roku box. There doesn't seem to be anything wrong with the Roku, since I tried it at another location (on a much slower Verizon dsl connection) and it works fine. So I bought a Vizio apps TV -- I have no problem connecting wirelessly or connecting to Yahoo News or Yahoo Finance, but it won't stream at all (Netflix, YouTube, etc.) Vizio sent a repairman and there's nothing wrong with my TV. They say that it's a problem with Verizon dsl or a router issue. Verizon has checked my line, has sent me a new gateway router (I've tried both the Westell and Actiontec) and nothing works. But it worked fine two months ago!!! Anyone have similar issues -- or solutions???

Comments

smith6612

Makes sure the modem's Firewall isn't turned on for any reason. They can cause issues with streaming platforms like Roku or Netflix.

hudsongirl

Thanks, but I think the firewall is off. When I look at the router settings it says, "The default firewall security level is set to "Off". Activating the firewall is optional. When the firewall is activated, security is enhanced, but some network functionality will be lost." FYI, this is what it says for the Firewall Status:

Firewall Status

The list below displays all modified firewall settings from the factory default state.

Firewall Feature LAN IP Applied Rule

Applications	N/A	Default Feature Setting
Port Forwarding	N/A	Default Feature Setting
DMZ Hosting	N/A	Default Feature Setting
Firewall Settings	N/A	Default Feature Setting
NAT	N/A	NAT Enabled
UPnP	192.168.1.2	UPnP Forwarded Inbound UDP Port 6274
UPnP	192.168.1.2	UPnP Forwarded Inbound TCP Port 6274

Is there something else that I should change in the router? This is driving me crazy! I just don't understand why it stopped working all of a sudden.

cindy1212

I have the same issues. and V'zon tells me that I need the faster version of DSL to use netflix, This is something I had for two years then V. took it away because " I live too far from the substation" now I get another notice that I am being offered the higher speed DSL. I am so confused and frustrated

hudsongirl

I don't think speed is the issue. I took my Roku box, which stopped working at my house with very fast dsl (15 Mbps), and tried it in my apartment which has very slow Verizon dsl (1 Mbps). The same Roku box worked fine in my apartment?!?

[Deleted User]

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