Back in April I had my internet speed increased but it never got any faster.i called and explained the situation and they got me to tech support.the tech was hard to understand but was very polite and after about an hour said he couldn't fix the problem and would have to send someone to check the cable going to the house.i told him I did not want anyone to come if there was a charge.he assured me that there would be no charge so I agreed.the service man came and changed something in the box outside and everything was fine.then I received my bill which had a $91 service charge on it.i called billing and they said the bill was correct and I had to pay the charge.i asked if they taped the call so they could go back and see what was said but they just put me on hold and would say I had to pay the charge.i have been a verizon customer for a very long time.i have had other charges that i have just paid because it wasn't worth the hassle of calling and spending a hour on the phone but when someone tells you there won't be a charge and there is one on your bill, that's going to far.my cable company will come and add internet and phone to my TV cable for no service charge.and I was going to bundle my phone and internet and TV with verizon.im lucky i waited.
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