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Internet cuts out almost every five minutes

I have been noticing that the DSL light on my modem keeps cutting out. This problem began on Monday, June 23 and has been happening during peak hours every night since. I did try resetting both the modem and router to no avail. Any idea on how to fix this so that the Internet stops cutting out intermittently?

Comments

JOSEm441

First try connecting your modem directly to the NID http://www.computercraft.com/photo/niddim.jpg thus bypassing your internal wiring, then test the connection. . If this is not an option you need to get Vz to send out a technician to your home who can check all the wiring, connections etc.

What modem do you have the Westell 7500 ?

gremlins

Why is verizon eempt from federal law that says when you ask for an american speaking person they hang up. My dsl disconects every 5 minutes. And I made the mistake of being talked into an upgrade and they tried to tell me they cant trouble shoot the connection untill the upgrade goes thru. I guess they want to get rid of customers??

JOSEm441

Gremlins, Sorry to hear that. If you are "upgraded" to a higher tier of DSL odds are that is not a solution to the drop outs. I would cancel the "upgrade" and demand that your present issue be resolved. You need to get to an upper level of support on the phone and/or get a service technician to your location IMO.

I take all this back if you are going to FIOS. Have you tried the test I listed in my earlier post in this thread?

smith6612

@inawasteland wrote:
I have been noticing that the DSL light on my modem keeps cutting out. This problem began on Monday, June 23 and has been happening during peak hours every night since. I did try resetting both the modem and router to no avail. Any idea on how to fix this so that the Internet stops cutting out intermittently?

Are the drop-outs also associated with slow speeds? You might be suffering from a congestion issue that's rearing it's ugly head in a different way than what's normally seen. This is more likely to happen if you're on a remote terminal with a lot of customers feeding out of it.

If it's only happening at night, also see if it happens when the street lamps start to come on in your area. Weather, animals, or a bad street lamp could have started causing issues with your DSL at night as well.

Lastly, consider at least checking your phone for noise or static. When you kill the dial tone, the line must be absolutely clear. If not, you'll want to do your best to troubleshoot that, since it could also be related to the DSL dropping out.

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