New account no internet connection

I have not been able to get internet connection though the DSL connection connects fine. I went through all the troubleshooting with the support tech. Before he would say it may be the modem he said it was my line. I went and purchased a brand new phone line and ran it directly from the phone box to the wall mount. Still no internet. Are there any configurations I need to know ? I am using the 6100f modem. I have tried it hooked to USB and Ethernet cable . The DSL signal connects fine but no internet connection. It just states "PPP down" . Any help would be appreciated as I have not been able to get anywhere with tech support. By the way they called today to say the problem was fixed. Trouble is it hasn't changed.

Thanks

Accepted answers

roc

Well, a Verizon Tech showed up and checked everything out and it was fine but no internet. He said he wanted to check something. He went back to the office and while he was gone the internet started.When he came back I asked what he did. He said they were short handed and brought some help over from another office. He said I was to be set up on a certain port. He checked the port and no line was attached to it. He found my line attached to a port 30 pins away from where it was supposed to be. He just attached my line to the port and Walla !

All comments

Telcoguru

Tell me what lights are green on the DSL modem? If they are all green go to the following web site to set up your account. https://activate.verizon.net/launch/welcome

Message Edited by Telcoguru on 10-14-2008 11:05 PM

roc

I'm sorry I failed to say I had already done that. After doing so that is how I found the continued statement "PPP down. But DSL connection good .

roc

The DSL and DATA are green. The "internet" is always red .

Telcoguru

The power, ethernet, dsl and internet lights need to be green

Message Edited by Telcoguru on 10-14-2008 11:10 PM

roc

DSL light= green

DATA light= green

Internet light= red

roc

Verizon can't figure out why the "Internet light" is red . They said they found the problem on their end but it is still the same .

roc

The 6100f only has 3 lights DSL,DATA, INTERNET

Telcoguru

What happens when you run the CD to set up the account?

roc

The CD only goes to the point where it cannot detect connection. It won't go past that point .

Telcoguru

Then it sounds like a provisioning problem and you will have to deal with the DSL folks at 800-567-6789.

roc

Been there. They don't seem to have an answer. If it can't be resolved I will have to seek a different service . I have talked to others that had no problem but I have had nothing but problems . I was wondering if anyone knows any configurations needed to be changed in the protocol ?

Telcoguru

You are either PPPoE with a user name and password or DHCP depending on where you live.

roc

Telcoguru

They hooked you up to the wrong DSLAM on the frame at the CO. Basically your modem will see the DSL signal but not work because it is not your DSL signal. It took them a long time to figure out that dumb mistake. Glad everything is working now. Good luck.