Admitted and stated by Verizon customer service /technical support /billing that they have never seen someone so patient and have offered apologies of 2 1/2 months and yet my problem hasn't been fixed yet I am being billed, losing umpteen hours of lost work time on the phone with Verizon , had the problem escalated at least twice, promised satisfactory service but regardless friendly kind people, I am back where I started from: intermittent service every other minute oftentimes, inability to return to residence and "hook into" my interneet service, regardless my excellent ability, my computer, to instantly lock into wireless outside the house. What a shame. What a way to treat a customer. Guess next step is calling the head of all of customer service and public relations or the president.
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