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Yet another low speed/unreliable service post

cjs2012

Used to be, years ago, this DSL service was rock solid.

I now have 3-7Mbps service, and up to a couple of months ago I was getiing 6Mbps+. Now, however, speeds are mostly sub 3Mbps and frequently down to 2. Sometimes a modem reboot would help the situation and speeds would come back up to 6, but then drop back down to 2-3 over the period of a couple days. Now, no matter what I do with new home wiring or reboots, I can't get back to the ALWAYS PAID FOR higher speed services. I've found that the speed always drops over a period of a few days but never comes back up on its own. It always requires some intervention to bring the speed back up.

Why is that?

Anyway, I'd like to have a service ticket started to have this checked, preferably without needing to speak to someone in a foreign country.

Comments

[Deleted User]

Just a friendly reminder, this is a forum where users help other users. If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
http://www.verizon.com/repair
You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
http://www22.verizon.com/residentialhelp

cjs2012

OK, I may have found a small problem at the box on the side of the house.

Lost the connection this morning (and I mostly lose the signal under load) and went out to check the wiring in the interface box. Everything appeared to be OK, but just the slight movement of the wiring and filter brought the signal back. Wiring looks good so I suspect the DSL filter my be going bad.

Since you Verizon folks are monitoring the forum, can you start a ticket to get this checked and replace the filter. My DSL is flltered at the box instead of using a bunch of filters on each phone. I would rather not spend the usual 1 hour+ on the phone along with the associated dropped calls.

thanks,

cjs2012

[Deleted User]

Hello cjs2012,

While a Verizon employee may occasionally post here, this community is meant mainly for peer-to-peer support. If you need to talk to a Verizon representative, you should contact customer service directly.

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