A week ago we had a thunder storm and my DSL went whacky. I've been dealing with the English-impaired **bleep** at the various Verizon call centers since then. Twice the ticket was closed without Verizon doing a thing to resolve the issue. Today some FOOL came to my house, messed around with the wiring in the baseboard for over an hour, swapped out the modem and then concluded the answer was to downgrade me to a slower internet service.
If Verizon thinks I'm paying for this "service" call, they have another think coming. Instead of trying to figure out what happend to THEIR system in the storm that made my 7mb line suddenly stop working correctly, their trained monkey took the easy way out -- shift the customer to a slower line and close the ticket. Move on to screw over the next customer.
I am so **bleep** that you can't get an English-speaking person at Verizon on the phone anymore. Nobody who can do anything but go by a script and ask insulting questions like "did you plug a filter in between the wall and your DSL modem?" Why {word filter avoidance} would I do that?! I've had this service (for better or worse) for 10+ years and suddenly I wake up one morning and decide to plug a filter in between the modem & the wall socket?! **bleep**?!
Verizon owes me the 7mb service I had before the storm, an apology, and a whopping refund for the aggrevation and inconvenience. (FYI I'm not holding my breath, because they obviously don't {word filter avoidance} about their customers.)
**bleep**
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