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Replaced modem but again same problem

Hi, I do not know what to do.

When I switched to werizon DSL internet the first two months the internet was OK, but after the light for the internet on my modem- westell 7500 started to turn red, and some times just off color. Initially the switch off/on helped but after some time the internet was not available in the most of the time. I called several times to the technical support but after hours, talking and switching...the problem stayed the same. In the end, we decided to replace the modem, BUT here after 1 week the internet is again almost not available. I tried to connect with another modem (from friend with werizon internet modem (the model is westell 6100F) and after few minutes the light for the internet turned off. I do not know what it can be?! If it helpful, we have home phone connected with werizon that works well.

Can any body help?

Thanks.

Comments

Telcoguru

Please post your modem stats.

cat1

The modem is westell 7500 model A90-750015-07

dslr595148

Ok, we can try it this way..

I found some screens of this modem.

http://www.lava.net/support/Westell_2200_DSL_Modem_Installation_Guide

If your modem screens, look like that go to the trouble shootinglink.

In there, there should be something about modem stats..

The screen that you see may look something like the screens at the following URL

http://www.dslreports.com/speak/slideshow/21324006?c=1362921&ret=L2ZvcnVtL3JlbWFyaywyMTMxMDk3OA==

cat1

Hi, thanks for the help.

The link http://192.168.1.1 don't show any problem. Now works but how long?!

cat1

Today my modem do not work again......I will try with another provider, but our contract is for a year......What a mess.......

Telcoguru

I asked you to post your modem stats not the make and model of your modem. The modem stats show what the download and upload speeds of your modem are currently at.

bdbauer

I have the same or similar issue. I have had 4 Verizon technicians out, I have been on the phone for over 8 hours with tech support. They sent me a new modem today and still the same issue.

The modem is a westell 7500, If i go into the modem and see the down/up speed it says 864/160. However my connection is super slow. Speedtests at infospeed.verizon.net, speedtest.net, and speakeasy all come back with about the same result, somewhere between 130 - 220 download and 130 upload.

I thought it may have something to do with my computer settings, but it is not the case. I have deleted any programs that I didn't need (i even had a computer share with a verizon technician and he couldn't do anything). If i connect to my neighbors connection it goes super fast and the speed tests come back with resuls at 1865/864.

Please help! Man Mad

dslr595148

OK.

#1 I believe they already know that.

#2 After they log-in to the modem combo, as need be, where in the modem combo is modem stats?

#3 In the meantime as I wait for you to reply...

Just an educated guess, 192.168.1.1/transtat.htm

So if the IP address of the modem combo is not 192.168.1.1, fill in the current IP address.

I hope this helps you in some way..

If it does not, here are some clues to what you are looking for.

Clue #1 Sample screenshot at

DSLR Forums » US Telco Support » Verizon » Verizon Online DSL » Post your modem stats?

That is a screen shots is from my Zoom X5 5615. From the main page (of the Zoom X5 5615), either going to ADSL Status on the top or going to Advanced and then to ADSL Stats.

Clue #2 Quick quote from that thread.

Item Status
ADSL Status Showtime/Data
Downstream Speed 3360 Kbps
Upstream Speed 864 Kbps
Standard G.dmt

Local Remote
SNR Margin 15.0 dB 8.0 dB
Line Attenuation 43.0 dB 24.5 dB
Transmit Power 1.19 dB 1.39 dB

Counters Local Remote
Interleaved Fast Interleaved Fast
CRC: 0 45122 0 357
FEC: 0 0 0 1
HEC: 0 13981 0 154

Clue 3

Quick quote(s) from DSLR All FAQs » Verizon Online DSL FAQ » 9. Troubleshooting » 10490 Modem Line Statistic Numbers

Attainable Line Rate (AKA Synch Rate)

Used Line Rate

Fast Used ATM Rate

Interleaved Used ATM Rate

Relative Capacity (AKA Line Capacity)

Noise Margin (AKA Signal to Noise Margin or Signal to Noise Ratio)

Line Attenuation

Output Power

Message Edited by dslr595148 on 10-30-2008 03:20 PM

kmorri107

Hey Cat1 I have had the same problem and a tech has been here twice.....one was supposed to be here today but after 12 hours is an official no show. Anyway, i did some research on my own and found the following on

on another post which explains the problem. I am asking the central office to work on this or I am switching to Comcast. See if this helps:

You really need to look at the router logs. My bet is the copper pair to the Central Office is in poor condition. I just went to Fios, one of the reasons was problems with DSL. I could give you a pretty good weather report from the state of my DSL condition. If it wasn't working at all, thunderstorms in the area. Warm Dry weather, pretty good performance. Heavy rainfall for few hours, poor performance. The modem reported the signal loss on the copper pair as 61 db, which is huge.

You get an idea of the age of the copper pair from the porcelain insulating block it sits on. House is vintage 1926, and I suspect the copper pair is almost as old.

The voice side will continue to work reasonably well even if you use chicken wire to the Central Office, DSL needs much better wire, especially if the run from the Central office is long.

Kudos!

larkinsfam

Okay, so I'm glad to see some other people having problems with this. I posted my issue in another post, although was never asked to post my modem stats, which I would be happy to do. I feel everyone's frustration.

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