Can't get to Voice Mail through the landline

QAGuy

My home phones cannot access the voice mail.

I can access using the cellphones and computer but not the land line.

Voicemail has been set up multiple times over.

When I dial in to Voice Mail, I get a prompt for the passcode.

And again and again (3 times total).

Online and phone support cannot seem to solve this problem.

They only want us to set up voice mail again and again.

Accepted answers

QAGuy

SUCCESS!!!!! Finally. The problem after problem has now been fixed. Every time one thing was changed, something else went wrong. But finally after 36 days of beating my head against the wall talking to the help desks (low-level entry grade personnel who can't think worth a darn), I finally got a guy named Pat who knew what he was talking about.

I found an email address through Google......{edited for privacy} An

email to them finally seemed to shake some cages and I got some results. Give it a try.

All comments

VZ_Ron

Hey QAGuy, what message do you get when you try accessing your voicemail from your house phone? Are the house phone all the same type of phones? If they are you should try resetting the main base of the phones because the voicemail server works since you can access it from your cell phone and PC.

QAGuy

Sorry to say things have gotten worse. It turns out that the cell phones are not getting to the

voicemail properly. We still cannot access our voicemail through the land line. We can get

in via cell, but the system tells me we have no messages. I know that there are messages since

they show up on the computer.

And this is not with the same passcode that Verizon tells me to use. It is an old password.

Going downhill fast. Been trying for almost a week now to get this resolved.

We've disconnected our phones (unplugged them) and tried a different handset. Still nothing

works properly.

When we put in what Verizon tells us is the passcode, we get 'invalid entry' message.

VZ_Ron

Hey QAGuy, can you send me a private message with your home phone number on the account so I can take look at the voicemail for you.

QAGuy

Private messages sent!

Thanks.

csimwil322

Can you help me? I cannot access voice mail to set it up. My service was transferred from Comcast, and the Verizon system says it's an invalid number. I've been on hold w/the verizon tech support line for over 60 minutes. It doesn't work no matter what phone I call the VM # from. I tried to reset the VM pass code, but the website doesn't even recognize the phone # as valid(?).

csimwil322

It turns out they "forgot" to add voicemail to my account when they set it up. It is working now. Unfortunately I am now told that some other person's name comes up on the caller ID when I place an outgoing call. I was told again to call customer support. I'm too tired to deal with it right now though. And this is "digital voicemail".

QAGuy

I found an email address through Google......{edited for privacy} An

email to them finally seemed to shake some cages and I got some results. Give it a try.

mickeyjean

I have the same problem as a previous subscriber. The voice mail notification system indicates message (s) are waiting to be picked-up but when I call in to get it, I am told that there are no new messages. I press 3 on the dial pad to cancel it and hang up. But the notification persists (flashing light and 3 beeps when I pick up the receiver). Is there way to access the messages in some other manner or do I just assume that there is a technical glich here. In the latter, how do I get rid of the flashing light on my phone and the 3 beeps when I pick up the receiver to make a call?