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Frequent disconnects/weird modem

My internet service disconnects about 6 times per day and seems to be getting worse. It is a wired connection from the modem to my PC and there is a wireless router also connected. I get a dial tone on the line when I test it inside the house and outside at the interface.

I followed the troubleshooter for my modem (Westell 6100) and that's where I think the problem is. The power and DSL lights always stay lit and green. Ethernet always flashes green, somewhat randomly, whether I'm connected or not. The internet light is the only light that changes. When it is a constant red, I usually DO have internet connectivity. Sometimes it is not lit at all. When it isn't lit, sometimes I'm connected and sometimes I am not. When the light flashes green, I'm not connected. The light never stays green as the troubleshooting says it should. It used to stay green, but that was many months ago.

I sought help from tech support a month or two ago, because my speed was very slow and was beginning to have some minor connectivity issues. The technician took control of my PC to change a few settings and improved the speed a bit. She was not satisifed with the progress she had made and said someone would contact me the next day to make it even better. I never received that call back.

Do I need a new modem? My model isn't even listed on the DSL modem page. I had to use the search bar to find the troubleshooter for it.

Comments

JOSEm441

I had numerous issues with the 6100F when I had DSL, One thing that helped a lot (but only temporarily) was getting a Westell 7500 that would eliminate you need for wireless router. I would suggest to VZ support that they send you one, I was not changed when I got mine

http://www22.verizon.com/Support/Residential/internet/highspeed/networking/setup/versalink7500/121959.htm

dslr595148

If you have your own RJ-45 WAN port router and have the RJ-45 WAN port of it connected to the modem combo, do not forget to reconfigure the modem so that it does not handle the public IP.

I point to http://www.dslreports.com/faq/13600

obguthr

Thank you, for your help. I followed the link, but I don't know which firmware I have. How can I tell? Also, I can not gain access to the IP address provided in that link.

JOSEm441

IS this http:\\192.168.1.1 the IP address you are talking about in dslr595148 posted link above?

ONce you login go to advanced - YES - Firmware upgrade & it should tell you what version you have.

obguthr

Yes, my browser times out trying to access that IP address. I have tried it numerous times.

[Deleted User]

Hi obguthr,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

gremlins

First i never had a westell modem that lasted more than a year. and some less than 30days. I purchased a motorola and was faster and never had a problem with it. You can contact the manufacturer for better service than you can get from verizon. Second you're distance from provider limits you're avarage speed, if you're paying for 7mg service and only getting 3mg the service will give you drop outs.You may need to cut back you're service to an sustainable speed. Verizon will sell you anything but what you get may be verry different if you get anything.Oh and if they send you an action tec..good luck with that.

Jeanette923

I have the same problem. I have a Westell 6100G. It goes out constantly. I also have a Westell 6100, in which it will not connect to the internet for some reason. The 6100 G was replaced two years ago when I moved in by the tech, who gave me a used 6100G, that was worse than the one I had. This goes out on a regular basis and usually every half hour I have to restart it. I unplug every thing and leave it for 5min. When I start it back up, the lights work, then it is out a short time later.

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