My issue is my internet hiccups every now and then, no real pattern. I will lose sync, my dsl light will start flashing, then it reacquires sync and is fine. The whole thing happens within about 5 - 10 seconds but long enough to interferer will what I am doing.
Verizon has been out and replaced my demarc box and cleared up my line. I had them send me out a new modem, Actiontech GT784WNV because verizon chat told me I am not allowed to use 3rd party hardware.
My communication has been through chat. I prefer to have things said to me and what I am told to do in writing. Yesterday 07/07 I had agents and chat supervisor, a supervisor named Vijay, end chats during the middle of trouble shooting. I had a supervisor call me only to be treated rudely, he refused to provide me with his info and hung up on me. I contact chat back to have every chat ended. I could write paragraphs on my awful tech support experience.
Verizon refuses to wire my modem directly into the demarc box to prove its nothing in my house. They refuse to check switches or anything else at the central office.
Its frustrating enough to have connection issues, compound that with a tech support staff that openly and blatantly throws it in your face that they don't care and I am now a furious customer.
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