I've been experiencing multiple disconnections from "enhanced" DSL on a frequent basis the last few nights. I can tell while either using TV stream programs (such as Netflix) or using consoles requiring an internet connection to run certain features (XBOX). The disconnects occur at a rate of about once every ten minutes, and lasts for about 90 seconds each.
Though this may seem trivial it continues to increase in frustration when trying to use the internet for shopping, TV streaming, or gaming. I'm not sure what advantage I am getting paying extra for the "enhanced" DSL high speed internet, or if it is worth continuing my requested service from Verizon. The fact that the internet simply decides to stop working for 90 seconds every 10 minutes is slightly frustrating given I’m paying for an expected service. I understand this may be a local weather issue, but I have not received any messages from Verizon stating there is previous storm damage or on-going repairs in which I may suffer lack of stability.
It is not a wireless issue either. I have a computer hard-connected via CAT-V cable and on the Verizon provided wireless router I can clearly see the Internet light go out while the DSL and Power lights remain illuminated.
I imagine this is not common, and am hoping for troubleshooting beyond average technical knowledge. is there a short life span on the wireless router provided? Resetting the router will not fix this. I attempted a shutdown, unplug for 10 minutes, and restart of the provided router and the disconnects resumed as normal and scheduled. I also attempted replacing the phone and internet wires into the router. I am considering moving my service to one of the local competing companies, but prefer Verizon for the bundle deals with DirectTV.
