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Frequent disconnects and low DSL speed.

The disconnects are back again and my speed has dropped from 2.9 to 2.8 to 2.5 to 2.1 to at this point 1.8. Why does this keep happening? My DSL modem is always on and when I come home from work the connection is down. At this point I have lost some respect for Verizon as this issue has been reoccurring for almost 2 months now. The fixes are short lived and slowly degrade over time.

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JOSEm441

I was through a simialr scenario a while back. I noticed a homerun line was run for you , which should eliminate the need for filters. At any point did you connect the modem directly to the NID and post transceiver stats when the issue occurs? That & a post of the stats with the modem in it usual setup may be helpful. Also a new line from the pole to the NID was run for me. After all that; plus an upgrade from a westell 6100F to the 7500 - the resolution was to subscribe to the 3/1 FIOS plan. Bundled with minimal phone plan cost went up ~ $5 per month. NOte I do not see any obvious links to this plan on the site.

NOTE your distance from the Central office and age of the copper lines could also be huge factors ... I am about 3 miles and the lines could be 20 + years old or more.

Tallone15

Already on a home run with modem. New modem installed already. FIOS not available. This is their problem, my connection worked fine until 2 months ago. Nothing changed on my end. Online chat is useless and phone support is almost as bad. Thanks for your input anyway.

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